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Customer Support Coordinator

As a Customer Support Coordinator, you will play a crucial role in ensuring seamless service for our clients across the Asia Pacific region. Your responsibilities will include coordinating and facilitating service attendances, working closely with the Service/Team Manager and Field Service Engineers to achieve department objectives and key performance indicators (KPIs), and handling commercial matters related to department activities. Your attention to detail and ability to collaborate effectively will contribute significantly to the success of our customer support operations.

Plan for progress. Protechting People and Planet is our roadmap.

Responsibilities

  • Maintain and enforce company administrative guidelines and procedures, fostering cooperation and information flow within and between departments.
  • Facilitate service job planning, coordination, and implementation, ensuring efficient use of resources.
  • Manage incoming mails in the CRM system, organizing and archiving customer correspondence systematically.
  • Administer visa applications and travel requirements, ensuring smooth logistics for service personnel.
  • Coordinate service support and spare parts sales activities using the ERP system, ensuring accurate record-keeping.
  • Provide assistance to internal and external customers, playing a pivotal role in handling internal projects and improvement processes, and undertaking ad-hoc projects as assigned.

Qualifications and experience

  • Minimum Diploma in any field
  • At least 1 year experience in administrative / technical related sector
  • To possess correct attitude and mindset in collaboration
  • To be able to perform in dynamic environment by multi-tasking.
  • Occasional after office support will be required.
  • To be able to maintain good temperament even in hectic situations.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.

You are able to

  • use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
  • Exemplary professional demeanor and etiquette.
  • Proficiency in Microsoft Office applications, ensuring efficient task execution.
  • Meticulous attention to detail and a customer-centric approach.
  • Committed to ensuring customer satisfaction and delivering quality service.

Only shortlisted candidates will be notified for interview.

Kongsberg employees are reminded to notify their department manager prior to application for any position within the company.

What we can offer

  • An exciting and important position working for the world-leading supplier of maritime solutions.
  • Professional development and career opportunities
  • Competitive pay and benefits
  • We offer flexible working hours.

At KONGSBERG, "Protechting People and Planet" drives solutions, and diverse teams inspire innovation.

Work location

No 6, Tuas Drive 1 Singapore 638673 or 81 Toh Guan Road East, #04-01 Singapore 608606 

Point of contact

Ms. Kitty Chieng

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet