Service Coordinator - Bridge & Control - Brazil
Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
KONGSBERG – Protechting People & Planet
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability to our customers. The Quality, Health, Safety & Environmental (QHS&E) department is a part of the KM Global Customer Support division.
An exciting opportunity has arisen as Service Coordinator – Bridge & Control. In this role, you will be responsible for responding to customers and allocating the proper service engineer for larger in-depth projects and multi dept services. Aiding and supporting the customers.
The Service Coordinator is responsible for having a close contact with customers to arrange the services, allocate the proper service engineer for jobs, with Dept Leaders support, taking care of the logistics, when needed.
The Service Coordinator is the “go-to” person for all project related needs from both internal and external customers. All customers will receive timely and accurate answers. This position requires vast customer support skills as it requires frequent contact with customers and sister companies/headquarter. This Service Coordinator will work with the Spare parts and Service support team to accurately fill customer needs.
Key Accountabilities:
• Responsible for the coordination of services.
• Plan and schedule all service activities for the Customer Support department.
• Follow routines and procedures for service activities.
• Main responsible for personnel logistics including subcontractors’ when applicable.
• Take part in KM Brazil 24-hour emergency support and KM Brazil service desk emails outside of normal business hours.
• Responsible for company support email (delegate mails, make sure that the mailbox and response time is within agreed limits).
• Keep track of KPI’s to avoid decline services.
• Schedule and plan offshore loading jobs.
• Work proactively towards customers.
• Create Work Order’s and receive PO before service.
• Debrief with SE after trip checking if we need to go onboard again.
• Prioritize and schedule work tasks.
• Quoting quality and accurate service requests from the customer, for cases of Time&Material.
• Communicate with the customer before and during the service and assist with all questions related to engineer scheduling and job specifics.
• Collaborate with sister company offices regarding warranty services, billing, delivery, and job specifics.
• Maintain all the relevant documentation for each service correctly storage in company system (CRM).
• Inform his/her immediate superior and utilize the global Incident Reporting system in matters concerning nonconformity, incidents, near misses and accidents.
• Responsible for being acquainted with the company HSE program, rules, and regulations.
• Responsible for performing their work in a safe way, following the procedures and routines given for the work, and actively contributing to raise the HSE standard.
• Responsible to protect company proprietary information and company information processing systems.
• Act and comply with the terms and conditions of employment contract, including company's information security policy and related security procedures for his/her department, especially regarding the Procedure for Acceptable Use of IT Systems and Promise of Secrecy.
Qualifications:
• University degree.
• Fluent English written and spoken.
• Knowledge of company products.
• Experience with Windows based ERP system is a plus.
• Technical expertise is a plus.
• Knowledge of Microsoft Office.
Attitudes:
• Ability to handle simultaneous activities and work in a hectic environment.
• Be a good customer representative and have negotiation skills.
• Ability to manage time and meet required deadlines.
• Positive attitude and ability to work well with others.
• Collaborative. Able to work within a team to achieve agreed department goals.
• Ability to adjust to constant changes in work situations.
• Ability to handle several tasks at the same time, and solve problems with a fast pace, with a teamwork attitude.
• Need to be structured and organized.
• Self-driven, able to work independently.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Niterói Office, RJ
Closing date by June 22nd, 2024.
At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
KONGSBERG – Protechting People & Planet
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability to our customers. The Quality, Health, Safety & Environmental (QHS&E) department is a part of the KM Global Customer Support division.
An exciting opportunity has arisen as Service Coordinator – Bridge & Control. In this role, you will be responsible for responding to customers and allocating the proper service engineer for larger in-depth projects and multi dept services. Aiding and supporting the customers.
The Service Coordinator is responsible for having a close contact with customers to arrange the services, allocate the proper service engineer for jobs, with Dept Leaders support, taking care of the logistics, when needed.
The Service Coordinator is the “go-to” person for all project related needs from both internal and external customers. All customers will receive timely and accurate answers. This position requires vast customer support skills as it requires frequent contact with customers and sister companies/headquarter. This Service Coordinator will work with the Spare parts and Service support team to accurately fill customer needs.
Key Accountabilities:
• Responsible for the coordination of services.
• Plan and schedule all service activities for the Customer Support department.
• Follow routines and procedures for service activities.
• Main responsible for personnel logistics including subcontractors’ when applicable.
• Take part in KM Brazil 24-hour emergency support and KM Brazil service desk emails outside of normal business hours.
• Responsible for company support email (delegate mails, make sure that the mailbox and response time is within agreed limits).
• Keep track of KPI’s to avoid decline services.
• Schedule and plan offshore loading jobs.
• Work proactively towards customers.
• Create Work Order’s and receive PO before service.
• Debrief with SE after trip checking if we need to go onboard again.
• Prioritize and schedule work tasks.
• Quoting quality and accurate service requests from the customer, for cases of Time&Material.
• Communicate with the customer before and during the service and assist with all questions related to engineer scheduling and job specifics.
• Collaborate with sister company offices regarding warranty services, billing, delivery, and job specifics.
• Maintain all the relevant documentation for each service correctly storage in company system (CRM).
• Inform his/her immediate superior and utilize the global Incident Reporting system in matters concerning nonconformity, incidents, near misses and accidents.
• Responsible for being acquainted with the company HSE program, rules, and regulations.
• Responsible for performing their work in a safe way, following the procedures and routines given for the work, and actively contributing to raise the HSE standard.
• Responsible to protect company proprietary information and company information processing systems.
• Act and comply with the terms and conditions of employment contract, including company's information security policy and related security procedures for his/her department, especially regarding the Procedure for Acceptable Use of IT Systems and Promise of Secrecy.
Qualifications:
• University degree.
• Fluent English written and spoken.
• Knowledge of company products.
• Experience with Windows based ERP system is a plus.
• Technical expertise is a plus.
• Knowledge of Microsoft Office.
Attitudes:
• Ability to handle simultaneous activities and work in a hectic environment.
• Be a good customer representative and have negotiation skills.
• Ability to manage time and meet required deadlines.
• Positive attitude and ability to work well with others.
• Collaborative. Able to work within a team to achieve agreed department goals.
• Ability to adjust to constant changes in work situations.
• Ability to handle several tasks at the same time, and solve problems with a fast pace, with a teamwork attitude.
• Need to be structured and organized.
• Self-driven, able to work independently.
KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Niterói Office, RJ
Closing date by June 22nd, 2024.